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Refund policy

When money comes back, and when it does not.

First month

If a new subscription is cancelled within thirty days of going live and no custom development has been delivered, the subscription fee for that period is refunded in full.

Yearly terms

A yearly term cancelled mid-year is refunded pro rata for whole unused months, less the discount already taken against monthly pricing.

Implementation and custom work

Delivered implementation and development work is not refundable, because the effort is already spent. Undelivered milestones are refunded in full.

How to request

Write to [email protected] from the billing contact address. Refunds are processed within ten business days to the original payment method.

Related questions

Asked about this

Is this a real product or a demo build?

It is a working ERP that runs a European towel manufacturing plant today. The public demo is the same build, loaded with four months of documents — sales orders, production, quality, payroll, vouchers — so you are judging the real thing, not a slide deck.

Can it be customised for a business that is not a factory?

Yes. The engine underneath — documents, stock ledger, double-entry accounting, approvals, roles, reporting — is industry agnostic. We reshape the modules, forms, documents and reports around your process. Tell us how you work and we will show you the shape it would take.

Which languages are supported?

Any language you need, including right-to-left scripts. The interface is fully translatable and we deliver the language files with your deployment. Documents and reports can print in a different language from the interface if your buyers need that.

Do we have to move all departments at once?

No. Most plants start with stores, purchase and sales, then bring production, quality and payroll in once the floor is comfortable. Approvals are switched on module by module when you are ready.

How long does implementation take?

Implementation is staged by department. The first department typically goes live in four to six weeks, with the rest following every two to three weeks. The timeline depends on how quickly you can provide masters and opening balances, and how much time your team can devote to training.

Do you support our country’s e-invoicing portal?

We build integrations for e-invoicing portals on request, provided the portal offers a REST API or file-based submission. You will need to give us the API credentials, a test environment, and a sample invoice payload. The integration is quoted separately and built after the core ERP is live.

Next step

See it running on a real plant, with your questions in the room

The demo carries four months of live documents — orders, batches, inspections, payroll and books that tie. Ask for access and we will walk your process through it.

Request demo access What the demo covers

One business day to reply. No card. No installation.
Or call +44 7348 614469 · +92 310 1003007 · [email protected]